Behind the Metrics: Gauging the Impact of Hulu’s Paywall

Online video site Hulu has been losing viewers since implementing its subscription model in June 2010. Hulu had about 27.5 million unique viewers in

Online video site Hulu has been losing viewers since implementing its subscription model in June 2010. Hulu had about 27.5 million unique viewers in March 2011, according to ComScore – a 31% drop in unique viewers from March 2010.Sounds bad, right — more evidence that adding a paywall is a site killer?Except that one metric, whether it’s unique visits, pageviews, or video views, doesn’t tell the whole story. In fact, Hulu’s revenues were up 90% in Q1 2011, according to a blog post by CEO Jason Kilar.  Adding another revenue stream in the form of online subscriptions must have contributed to that growth.The site’s paywall hasn’t killed advertising revenues, either: Hulu was the top site on the Net for video ads viewed in March, also according to ComScore.I’m not privy to Hulu’s detailed financials so I don’t know the exact impact their subscription model is having on revenues, or whether the model will succeed in the long run. But I do know that it’s easy to latch onto one metric – like pageviews or site visits – and make broad conclusions about a site’s health or the viability of paywalls in general. In reality, though, sites with a hybrid subscription/advertising model are always balancing the two revenue streams, and declines in one metric may be offset by improvements in others.You can’t get a complete picture just by looking at a single number.

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