November 30, 2015

Your customers (subscribers, members, and constituencies) are fragmenting in the marketplace as they have changed their preferences for how they engage with companies and brands. They seek out products and services that speak to them and meet their specialty needs. They want to engage and have relationships with brands and companies and create affinity in communities with others like them.Kevin Novak explores changes in customer needs and wants, and given this, the tactics you need to further engage and grow your target audience.