4 Common Recurring Billing Mistakes TechSmith Makes: How NOT to Handle Annually Charged Customers
I am a fan of TechSmith. We use their Camtasia software for some of our on-demand tutorials and I was impressed to discover their service team frequently monitors Twitter looking for customer questions and concerns to answer. But when I got an email receipt out of the blue from them this week, when as far as I’d known I hadn’t bought anything in months, it was definitely a WTF?! moment. And it’s one that I…
