Fulfillment and Call Center Services
PSA is your full-service subscription fulfillment partner
for today’s complex publishing world.
Publishers Service Associates is designed and built with specialized FULL-SERVICE fulfillment needs in mind. From our state of the art technology to our industry-unique high touch, soft-sell approach to serving your customers. Our services include:
- Customer Service,
- Order Data Entry,
- Document Processing Services,
- Batching, and Associated Bank and Credit Card Depositing,
- Conference Order Processing and Support,
- Order Pick, Pack, and Ship,
- Web Site-Database Connection Programs and Support,
- Specialized computer tracking for any type of continuity program,
- File Maintenance,
- List Processing and Management,
- Printing and Mailing,
- Warehousing and Inventory of warehoused items,
- and many Special Consulting Services.
We are one of the only fulfillment bureaus to offer clients an in-house “profit center” with our outbound teleservices division supporting upsells, cross-sells and general sales support all housed at our headquarters in Williamsport, PA.
PSA services dozens of publishers and hundreds of publications, large and small and we’re different from other subscription fulfillment organizations. The same team opens the mail, batches, cages, deposits, does data entry AND handles all aspects of customer service. When they talk to a subscriber on the phone, they often remember processing the customer's request when the order first came in. The result? Catching errors in your mail, making the customer feel special, updating your database with phone numbers and email addresses, and making sure the data is entered correctly the FIRST time. Also, your customers receive personal, customized service from your team of CSRs - building on customer loyalty and satisfaction.
There’s just no comparison. PSA’s program is the model for high-quality subscription fulfillment.