Customer Service
Customer Service can make or break your renewal rate. Customer service, at its core, is ensuring that your subscribers and members are so they will continue doing business with you. Seems simple, right? Yet it’s becoming increasingly complex as the responsibilities of customer service change, the number of customer service channels expand, and customer expectations increase. When you consider that 82% of consumers have stopped doing business with a company because of bad customer service, you begin to understand the scope of the issue. The good news? Customer service still comes down to prompt, honest, empathetic communication with your customers, and even small companies can do it well.
Start Here
Latest
On Tuesday, Boston Globe publisher John Henry apologized to subscribers for the home delivery debacle they experienced over the previous week or so. According to
Arizona Attorney General Mark Brnovich is suing Publishers Service Office, an Arizona-based telemarketer he believes is defrauding consumers with a magazine subscription scam, reports the
Yesterday Amazon announced that its 21st holiday season was record-breaking, adding more than three million new Prime members worldwide in the third week of December
California consumers are suing subscription-based companies within and outside the state, in accordance with California’s auto-renewal law (Cal. Bus. & Prof. Code § 17600 et
If you like luxury watches but can’t afford the steep price tag, two-year-old start-up Eleven James has a solution – an annual membership that lets
If you use Microsoft’s OneDrive, your subscription is about to change. For the last year, along with their Office 365 subscription, users got unlimited storage
Far be it for a week to go by without Amazon making headlines. The latest Amazon news – Amazon pulled all Apple TV and Google
What’s black and white and ‘read’ all over? A newspaper! That may be an old joke, but that’s still true today, even for newspapers like
Earlier this week WalmartLabs (yes, that Walmart) announced that it will release OneOps cloud technology as an open source tool by year end. Jeremy King,
The New York Times plans to double its digital-only subscription base by the end of the decade. The news comes from an 11-page internal strategy
Register Now For Email Subscription News Updates!
Search this site
You May Be Interested in:
Smarter subscriptions start here! Join subscription leaders solving the industry’s most complex growth
