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Beauty box brand IPSY hit a major milestone last week, hitting revenue of more than $500 million. Founded in 2011 as early adopters of the
Customer Service, while simple in theory, is quite complex. Keeping customers happy so they can continue to doing business with you is becoming increasingly more
Whether you’re new to running customer service or at a growing company that is just building out a formal customer service department, preparing a customer
When you’re ready to implement customer service activities, you’ll have to decide whether to hire direct employees or to leverage an outsourced call center. Companies
Subscription management platform Recurly is wrapping up September in style. Last week the San Francisco-based startup announced it raised $19.5 million in Series C funding.
One of the best foundations for good customer service is preparing for the common questions that frequently come up. It’s imperative to identify inquiries that
Your first customer service hire is a key role within your organization, regardless of whether the position is full or part-time. This article explores what
As your business grows, it will eventually be time to scale your customer service activities. This article highlights the customer service challenges a large organization
Cancellations of subscriptions to The New York Times are growing in the wake of an article the paper published last Thursday, revealing personal details about
The subscription world was a little quieter this week, but there is still plenty of interesting news to be had. Amazon waves its mobile game
