Zuora, a leading monetization platform, today announced the launch of Zuora Collections. This AI-powered solution integrates collections into the full customer lifecycle to help subscription businesses manage receivables with greater efficiency and strategic focus. The release aims to modernize a traditionally siloed function by connecting collections with billing and revenue recognition workflows, empowering finance teams to collect faster, forecast more accurately, and improve customer account health.

According to Zuora, finance leaders are under increasing pressure to reduce days sales outstanding (DSO), ensure predictable cash flow, and protect subscriber relationships—all while facing macroeconomic volatility. Zuora Collections addresses these needs by offering a centralized collections dashboard, AI-generated risk scores, predictive payment forecasting, and automated workflows triggered by account health and historical behavior.

“Companies can’t afford to overlook the strategic advantage cash provides in today’s economic environment,” said Nikki Wong, Vice President, Product Management at Zuora. “Every interaction, including collections, impacts the customer experience and long-term value of the relationship. ” 

Key Features Include:

• AI-Generated Insights: Health scores based on payment history, risk signals, and engagement patterns
• Forecasting Tools: Predict future cash inflows with confidence using historical collections data
• Automated Workflows: Trigger outreach based on risk levels, billing history, and account context
• Task & Team Management: Assign actions and coordinate across finance and sales teams
• CRM Integrations: Align communications across platforms for more consistent follow-up

Customers like Vimeo are already piloting the new tool.

“At Vimeo, we’re constantly seeking solutions that drive operational excellence and enhance the overall customer experience,” said Gillian Munson, Chief Financial Officer at Vimeo. “Leveraging the power of AI, Zuora Collections demonstrates a deep understanding of the evolving needs of subscription businesses.”

Zuora Collections joins the company’s modular monetization suite, which includes billing, revenue recognition, CPQ, and usage-based pricing tools. It’s designed to serve complex subscription and recurring revenue models across B2B and B2C.

INSIDER TAKE

Most companies treat collections as a back-office necessity, divorced from customer lifecycle strategy. Zuora flips that script by integrating collections into the core monetization architecture, right alongside billing and revenue.

Why this launch matters:

• It reframes collections as a retention lever. Many finance teams hesitate to pursue late payments aggressively for fear of damaging the relationship. This product acknowledges that tension and offers automation and insight to manage it smartly.
• It reinforces Zuora’s strategic positioning. Rather than acting as a standalone billing vendor, Zuora continues to evolve as a full-stack monetization platform. Collections, often left to aging ERP systems or spreadsheets, is a logical (and overlooked) extension.
• It reflects where subscription operations are headed. With economic headwinds tightening cash flow expectations, collections is becoming a frontline metric for finance leaders, especially in enterprise and usage-based models where invoice complexity is high.
• AI here is more than a buzzword. The feature set is practical and focused on business outcomes—prioritization, forecasting, and automation—rather than vague “intelligence.”

For high-volume subscription operators, this launch signals a growing maturity in the financial infrastructure available for recurring revenue businesses. Expect to see more tools like this that connect siloed financial operations in a lifecycle-driven framework.