New York City added another cancellation rule, and the compliance map keeps getting harder to read.     Signal of the Week: Cancellation Just Got More Complicated New subscription rules took effect last week. This week, New York City finalized its own click-to-cancel rule. Because apparently, ...

App frustration, contract changes, new subscription rules, and pricing scrutiny show how subscriber friction is becoming a real revenue risk.     Signal of the Week: Subscriber friction is no longer a soft customer-experience problem. It is a real revenue risk. A subscriber does not have to ha...

Platforms and partners can change how your customer finds, buys, pays for, and experiences your subscription.       Signal of the Week: Your customer’s experience is shaped by every platform and partner between you and them.   You can spend months perfecting your subscription. Then it leaves t...

How paid plans make value visible, where premium promises are being tested, and what subscription leaders should watch next.       Signal of the Week: A subscription has to keep proving its value.   Spotify and Walmart made paid status tangible. SpeakON removed a fee its users did not accept. ...