Live Webinar

Where Recurring Revenue Gets Expensive to Keep

Your systems may be working. But the work between them may not be. How to identify and fix revenue-robbing workflow issues.

October 7, 2026 | 12:00 PM ET | Live Online
Included With Your Registration

Attendees will receive the Subscription Profitability Health Check to help identify where operational friction or limited visibility may be putting recurring revenue at risk.

Subscription Profitability Health Check
Why This Webinar Matters

Hidden handoffs in your operations may be costing you revenue.

A payment arrives but still needs to be matched or reconciled. An exception moves between teams before anyone owns it. A customer calls because service cannot see what happened somewhere else in the organization.

Individually, these can look like routine operating issues. At scale, they can delay revenue, consume staff capacity, increase service costs, and create unnecessary customer friction.

In this webinar, we’ll look at where hidden handoffs in your operations may be costing you revenue, how to recognize the operational warning signs, and which workflow to investigate first.

 REGISTER FOR THE WEBINAR

Join us live.

 A practical live session for recurring-revenue leaders. This is an educational webinar, not a product demonstration.

By registering, you agree to receive webinar-related communications and occasional updates from Subscription Insider. Your registration information will also be shared with our co-presenter. You may unsubscribe at any time.

What You'll Learn

Leave knowing where to look — and what to investigate first.

We'll move beyond the symptoms you may already recognize to the operating questions that can help you understand what is happening underneath them — and where action may have the greatest impact.

 
Spot the handoffs that deserve attention. 
 
Connect operating friction to business impact. 
 
Know what to measure. 
 
Choose where to investigate first. 
 
Think through the right next move. 
Subscription Profitability Health Check
Practical attendee assessment
Included With Your Registration

Take the conversation back to your team.

Every attendee will receive the Subscription Profitability Health Check, a practical assessment designed to help you identify where operating friction or limited visibility may be affecting recurring revenue.

Use it to examine five areas of your operation: Revenue Flow, Exceptions, Workflow & Handoffs, Customer Continuity, and Cost & Capacity.

You do not need perfect data to begin. The goal is to identify where you should look first — and the questions worth taking back to your organization.

 MEET THE SPEAKERS

Deep operational  experience.

Terry Rowinski, President of CDS Global

Alycia Simpson

Global Head of Marketing, CDS Global

Alycia is a revenue and go-to-market leader with experience spanning subscriptions, payments, revenue operations, and growth. With prior leadership roles at Recurly and Butter Payments, she will bring a revenue perspective to where operational friction shows up and what it can mean for recurring revenue performance.

Kathy Greenler Sexton, CEO and Publisher of Subscription Insider

Kathy Greenler Sexton

CEO and Publisher, Subscription Insider

Kathy is a subscription industry executive with deep experience building and growing digital information and recurring-revenue businesses. She brings an operator’s perspective to how strategy, customer experience, and day-to-day business decisions ultimately affect revenue, retention, and profitability.

Who Should Attend

For leaders responsible for keeping recurring revenue moving.

This webinar is designed for subscription and recurring-revenue leaders who need better visibility into the operational work behind revenue, service, and the customer experience.

Subscription and membership operations
Finance and revenue operations
Payments, billing, and reconciliation
Customer experience and service
Fulfillment, technology, and operating teams
A focused, practical session for serious operators.

If your business relies on multiple systems, vendors, manual handoffs, or exception workflows, join us for an operator-level conversation designed to help you see where to look first — and leave with the Subscription Profitability Health Check to continue the work with your team.

REGISTER FOR THE WEBINAR

Join us live.

 

By registering, you agree to receive webinar-related communications and occasional updates from Subscription Insider. Your registration information will also be shared with our co-presenter. You may unsubscribe at any time.