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New York City added another cancellation rule, and the compliance map keeps getting harder to read.
Signal of the Week:
Cancellation Just Got More Complicated
New subscription rules took effect last week. This week, New York City finalized its own click-to-cancel rule.
Because apparently, ...
App frustration, contract changes, new subscription rules, and pricing scrutiny show how subscriber friction is becoming a real revenue risk.
Signal of the Week:
Subscriber friction is no longer a soft customer-experience problem. It is a real revenue risk.
A subscriber does not have to ha...
