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Tags: cancellation
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Cancellation Just Got More Complicated
New York City added another cancellation rule, and the compliance map keeps getting harder to read.
Signal of the Week:
Cancellation Just Got More Complicated
New subscription rules took effect last week. This week, New York City finalized its own click-to-cancel rule.
Because apparently, ...
by Kathy Greenler Sexton —
Jul 13, 2026
automatic renewal
cancellation
click-to-cancel
consumer protection
new york city
subscription compliance
Subscriber Friction Is Revenue Risk
App frustration, contract changes, new subscription rules, and pricing scrutiny show how subscriber friction is becoming a real revenue risk.
Signal of the Week:
Subscriber friction is no longer a soft customer-experience problem. It is a real revenue risk.
A subscriber does not have to ha...
by Kathleen Greenler Sexton —
Jul 06, 2026
amazon
cancellation
churn
customer trust
meta
plex
pricing strategy
prime video
subscriber experience
subscription compliance
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