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Your Membership Update
New This Week: Lifecycle, Acquisition Retention, AI, and Payments.
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Hi {{ first_name }},
We were busy in the Member Center this week. I have new resources for you on how a subscription business works, the subscriber journey, acquisition and retention, plus the first edition of a new monthly AI ...
by Kathleen Greenler Sexton —
Sep 11, 2026
ai for subscription operators
artificial intelligence
authentication
billing
card networks
churn
customer acquisition cost
lifetime value
mastercard
onboarding
payment authorization
payment costs
payment processing
payment setup
paypal
recurring payments
retention measurement
subscriber acquisition
subscriber experience
subscriber journey
subscriber retention
subscription insider
subscription lifecycle
subscription operations
tokenization
visa
Member Update: August 7, 2026
New resources for reviewing your payment stack, understanding major payment organizations, evaluating subscription technology and preparing for changing cancellation requirements.
This week’s new Member Center resources cover four areas that can get complicated quickly: payments, payment partners...
Sep 11, 2026
cancellation
card networks
payment optimization
recurring payments
subscription compliance
subscription technology
Member Update: July 31, 2026
New resources to help with subscription technology, pricing, paid content, regulation, revenue recognition and subscriber acquisition.
We launched the new Subscription Insider Member Center last week. This week, I want to spend less time showing you where things are and more time explaining what ...
Sep 11, 2026
paid content
revenue recognition
subscriber acquisition
subscription compliance
subscription pricing
subscription technology
Member Update: July 22, 2026
The new Subscription Insider Member Center is live, with updated financial and acquisition models, federal and state regulatory coverage, payment guidance, subscriber operations resources and more.
We rebuilt the Member Center around the questions subscription teams are trying to answer and the d...
Sep 11, 2026
recurring payments
subscriber acquisition
subscriber retention
subscription compliance
subscription operations
Member Update: September 4, 2026
What Does “Handled” Actually Mean?
New resources on recurring payments, fulfillment, generative AI, vendor activity and the latest enforcement developments.
This turned into a much bigger Member Center week than I expected. We published five new resources and made meaningful additions to three ot...
by Kathy Greenler Sexton —
Sep 04, 2026
3pl
ai subscriptions
cancellation
doxo
eharmony australia
federal trade commission
first-party trust
generative ai
hims & hers
mastercard
mergers and acquisitions
payment authorization
payment fraud
payment optimization
recurring payments
regulatory enforcement
shutterstock
siriusxm
state of connecticut
subscription boxes
subscription compliance
subscription fulfillment
subscription litigation
thirty madison
uber
vendor deals
Member Update: August 28, 2026
Three new resources on subscription pricing, product decisions and cancellation operations.
Some of the hardest questions in a subscription business can sound incredibly simple.
What should we charge? Is this product idea worth pursuing? What happens when a subscriber decides to leave?
Start pu...
by Kathleen Greenler Sexton —
Aug 28, 2026
Member Update: August 21, 2026
Seven new resources covering subscription metrics, acquisition, revenue performance and payments.Â
This week’s additions are about understanding the numbers in a subscription business, and what is happening underneath them. They move from the basic metrics through acquisition, subscriber behavior...
by Kathleen Greenler Sexton —
Aug 21, 2026
Member Update: August 14, 2026
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New resources on payments, technology decisions, AI transparency, revenue performance, dunning and acquisition.
We added a lot to the Member Center this week:Â seven new resources plus updates to three Payment Operator Briefs.
This week’s additions span payments, technology, AI regulation, reven...
by Kathy Greenler Sexton —
Aug 14, 2026
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