Live Webinar

Mind The Gap: Where Recurring Revenue Loses Profit

How disconnected workflows, exceptions and handoffs quietly increase the cost of recurring revenue.

October 7, 2026 | 12:00 PM ET | Live Online

Included With Your Registration

Attendees will receive the Subscription Profitability Health Check to help identify where recurring revenue may be exposed and which workflow or handoff deserves a closer look.

Why This Webinar Matters

Revenue can grow while the cost of sustaining it grows faster.

A payment can be collected and still need to be matched or reconciled. An exception can move between teams. A customer can end up contacting service because a billing, payment, or fulfillment issue was not resolved upstream.

Individually, these can look like routine operating issues. At scale, they consume capacity, increase customer effort and raise the cost of maintaining recurring revenue.

See how these signals connect, where they may be affecting profitability, and what to investigate first.

Save My Spot

A live session for recurring-revenue leaders. This is an educational webinar, not a product demonstration.

By registering, you agree to receive webinar-related communications and occasional updates from Subscription Insider. Your registration information will also be shared with our co-presenter. You may unsubscribe at any time.

What You'll Learn

Leave knowing where to look — and what to investigate first.

We'll move beyond the symptoms you may already recognize to the operating questions that can help you understand what is happening underneath them — and where action may have the greatest impact.

Spot the handoffs that deserve attention.

Connect operating friction to business impact.

Know what to measure.

Choose where to investigate first.

Think through the right next move.

Practical attendee assessment

Included With Your Registration

Take the conversation back to your team.

Every attendee will receive the Subscription Profitability Health Check, a practical diagnostic designed to help you identify where profitability exposure may be highest and where to establish a useful baseline.

Use it to examine five areas of your operation: Revenue Flow, Exceptions, Workflow & Handoffs, Customer Continuity, and Cost & Capacity.

You do not need perfect data to begin. The goal is to identify where you should look first — and the questions worth taking back to your organization.

MEET THE SPEAKERS

Experience across subscriptions, payments, growth, and operations

Alycia Simpson

Global Head of Marketing, CDS Global

Alycia is a revenue and go-to-market leader with experience spanning subscriptions, payments, revenue operations, and growth. With prior leadership roles at Recurly and Butter Payments, she will bring a revenue perspective to where operational friction shows up and what it can mean for recurring revenue performance.

Kathy Greenler Sexton

CEO and Publisher, Subscription Insider

Kathy is a subscription industry executive with deep experience building and growing digital information and recurring-revenue businesses. She brings an operator’s perspective to how strategy, customer experience, and day-to-day business decisions ultimately affect revenue, retention, and profitability.

Who Should Attend

For leaders responsible for keeping recurring revenue moving.

This webinar is designed for subscription and recurring-revenue leaders who need better visibility into the operational work behind revenue, service, and the customer experience.

• Subscription and membership operations

• Finance and revenue operations

• Payments, billing, and reconciliation

• Customer experience and service

• Fulfillment, technology, and operating teams

A focused, practical session for serious operators.

If your business relies on multiple systems, vendors, fulfillment partners, manual handoffs, or exception workflows, join us for an operator-level conversation designed to help you see where to look first — and leave with the Subscription Profitability Health Check to continue the work with your team.

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