Protecting Subscription Profitability
A private working session for senior leaders responsible for subscription operations, payments, service, fulfillment, subscriber experience, and profitability.
Limited to approximately 30 senior executives.
There is no cost to attend if your request is accepted.
Profit pressure often begins in day-to-day operations.
A billing exception becomes a service issue. A fulfillment problem leads to a refund. A weak handoff delays a resolution. Payment, access, and support problems increase costs and put subscriber relationships at risk.
These issues may be managed by different teams, but their financial effects do not remain separate.
This roundtable will examine where problems connect across the business, which warning signs leaders may be missing, and where better ownership, reporting, or execution could protect revenue and margin.
Join the conversation.
Hosted by CDS Global and led by Subscription Insider. This is a working executive discussion, not a sales presentation.
Join an experienced group of subscription and recurring-revenue leaders.
Senior executives from the following organizations are already confirmed:
The group includes leaders from media, publishing, membership, consumer services, nonprofit organizations, and other subscription and recurring-revenue businesses.
The value of the session will come from the experience in the room and a willingness to talk candidly about what is working, where problems remain, and what leaders are learning.
Attendance is limited to support a useful peer-level conversation.
Pressure points we will examine
The room will be part of the conversation.
This is not a panel followed by a few audience questions. Kathy Greenler Sexton will lead a working discussion shaped by the experience, challenges, and questions of the executives attending.
Frame the operating issues
Kathy will open the session by identifying where routine operational problems can quietly increase costs, weaken revenue, and put subscriber relationships at risk.
Hear two experienced perspectives
Kathy will speak with Terry Rowinski, President of CDS Global, and Renée Doegar, Publisher of the London Review of Books, about the connections among billing, payments, fulfillment, service, subscriber experience, and profitability.
Bring the room into the discussion
Participants will compare experiences, identify where problems are appearing in their businesses, and discuss what better reporting, ownership, and execution could look like.
Experience from across the subscription business.
Where does daily operational friction become a profit problem?
The agenda will provide structure, but the experience and questions of the leaders attending will shape the conversation.
A clearer view of where to look and what to ask.
The goal is to help you identify where operational friction may be affecting profit in your business, what your current reporting may be missing, and which issues deserve attention first.
See the connections
Better understand how problems in billing, payments, service, fulfillment, and access can combine to increase costs or weaken revenue.
Ask better questions
Bring practical questions back to your functional leaders, operating teams, executive peers, and vendors.
Identify your next priorities
Leave with areas to examine across ownership, reporting, workflows, systems, and vendor relationships.
You will also build relationships with senior peers facing many of the same operating and profitability pressures.
A working session for senior decision-makers.
This conversation is designed for C-suite executives and senior functional leaders responsible for:
The discussion is intended for leaders from subscription, membership, media, publishing, nonprofit, and other recurring-revenue businesses. Attendance is limited to maintain a useful peer-level conversation.
Join the conversation.
Attendance is complimentary for accepted participants and limited to approximately 30 senior executives.
Protecting Subscription Profitability
Wednesday, August 26, 2026
2:00–5:30 PM ET
Hearst Tower
300 West 57th Street
New York, NY 10019
Light refreshments will be served.
Hosted by CDS Global and led by Subscription Insider.
Complete the form to request an invitation. We will review your information and follow up with you directly.
There is no cost to attend if your request is accepted. Submitting the form does not automatically confirm attendance.
