In this exclusive cheat sheet, we offer a decision grid to help you choose between internal customer service reps or an outsourced solution.
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Before posting your next customer service job opening, use our cheat sheet to gather all the needed information.
An investor group of private equity firms has agreed to acquire SaaS provider Zendesk for $10.2B in cash.
Creating a customer response blueprint helps prepare your team for tough subscriber questions.
Prepare your customer service team to handle most support requests with a customer response blueprint.
Customer service can make or break a subscriber’s experience with a brand. Ensure you hire the right people with our exclusive cheat sheet of
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