AlarmForce Admits Wrongly Charging Subscribers Fees After Cancellation
Will admitting ‘mea culpa’ be enough to keep the company out of trouble?
Last week Toronto-based AlarmForce admitted that it had wrongfully charged residential subscribers in certain jurisdictions monitoring fees after they cancelled their service, but before they returned their equipment. The problem could go back as far as August 2013, and AlarmForce is jumping through hoops to try to correct the problem, including issuing refunds with interest retroactively to August 2013. The company has other problems including potential tax liabilities in the state of Florida, but CEO Graham Badun assured its board and customers that AlarmForce will get it right.
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