With subscription news headlines covering everything from SaaS and subscription boxes to streaming video and solar gardens, 2016 was an interesting year for the subscription economy. This made winnowing down the list of top stories a difficult task. After all, big names like Netflix, Microsoft, the New York Times, Spotify and Amazon were in the subscription news headlines almost every week. While those big players were adding new offerings and contemplating success strategies, companies like Walmart, The Skimm, Etsy, Medium, and Bed Bath & Beyond tested the subscription waters. Weve gone through all of those news stories and more to bring you highlights from 2016.
Many print newspapers have been around for more than 100 years. Digital news, on the other hand, is relatively young in terms of life cycle. Unfortunately, the news industry continues to struggle with the transition away from print toward the digital side of the house and how to monetize it. Arvid Tchivzhel of Mather Economics discusses the revenue strategies of news content to better understand ROI and shares insight into how a subtle change in mindset can make a big difference.
This week digital news outlet Business Insider, owned by European publisher Axel Springer, will begin testing a metered paywall with a small, random group of readers. At the same time, Business Insider will also test some techniques to fight ad blocking. Readers will be asked to whitelist the site or subscribe for an experience free of display ads. We've got all the details for you at Subscription Insider.
Five on Friday this week explores growing digital subscriptions, a new take on fantasy sports leagues, new product development, effective survey construction and customer service trends.
Involuntary churn for subscription- and membership-based companies are rising. Its not just due to EMV (chip cards) either. Now that its been a month since the Costco-American Express divorce, we are seeing an 18% increase in decline rates and expect declines to continue to rise in July and August.
Does your subscription management or billing platform connect you to Account Updater - a service offered by Visa, MasterCard, Discover and more recently, American Express - that provides updated payment card information to help merchants manage involuntary churn issues? With this directory of 25 subscription management and billing platforms that support account updater services, you'll be able to create a short list of vendor contenders for your subscription business based on applicable industry experience, existing customers, payment gateways and processors supported, as well as pricing.
In 2013 and 2014, more than 30% of all credit cards in the US were reissued due to fraud and major merchant customer databases being compromised (e.g. Target, Home Depot, Anthem and others). As a Card-Not-Present (CNP) merchant, we are sure you have been working hard to mitigate churn in your customers due to this. It's a big issue! Think updating 30% of your cards on file is a challenge? Think again, the biggest disruption is right here, right now. In this on-demand webinar, Paul Larsen, Founder and Managing Partner of PLC and our INSIDER Guide to Payment Processing, discusses why the Chip Credit Cards will completely upend your Card-not-presence business - and how your business needs to prepare for these changes.