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Regulation and Compliance

From subscription offers, free trials, special promotions, marketing copy, auto-renewal notification, consumer privacy, financial reporting, payment processes, and more – there are a lot of laws that subscription, membership, and recurring-revenue companies need to understand and comply with.

Here are some of our most popular and evergreen content focused on Compliance and Regulation to help you stay on the right side of the law:

Interested in on-demand training? Check out:

Check out all of our Compliance and Regulation information below – both news and subscriber-only – organized by date:

FCC Repeals Net Neutrality Rules

In a controversial move last Thursday, the Federal Communications Commission repealed net neutrality, voting to overturn what it called heavy-handed, unnecessary governmental oversight over internet service providers. Net neutrality was enacted under the Obama administration in 2015 to impose fairness and openness across the internet, prohibiting ISPs from blocking or slowing down certain websites or providing preferential treatment to companies willing to pay for premium access or service.
Amazon Sales Grew 38% in 2020, Jeff Bezos to Step Down from CEO Role in Q3

FTC Proposes $61M Settlement with Amazon for Tips Not Paid to Drivers

The Federal Trade Commission proposed a $61.7 million settlement with Amazon for tips the company did not pass along to drivers.

Subscriber Files Class Action Suit Against Netflix Over Price Increase

Netflix is also on the ropes as folks fight back against the pending $2 a month price increase. A Florida subscriber filed a suit against Netflix, saying that the streaming video provider has failed to honor its contract to grandfather him in at the $7.99 a month rate. Does the subscriber have a legitimate beef, or is he simply looking to cash in on Netflix's success? The U.S. District Court for the Northern District of California, San Jose Division, will decide.

Third Party Reviews: Be Truthful or Else

The FTC knows that third-party review sites and the opinions of other customers carry a great deal of persuasive weight. But watch out: the FTC has filed yet another enforcement action reminding sellers that ratings which are the product of buying and selling between the "independent" review site and companies willing to pay for better play, or from employees acting on instructions to stuff the ballot box with five-star ratings are not objective and violate…
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Five on Friday: GDPR, Voice Searches and Audience Engagement

In this weeks Five on Friday, the Upload Engineering blog spells out the pending GDPR regulations for SaaS in simple terms, Business2Community explores how brands will share their message in an age of rampant ad blocking, CJR shares its guide to audience revenue and engagement, CMS Wire offers tips for optimizing voice searches, and PC Magazine reports that using hacked Spotify apps can get you banned from the streaming music service.
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Subscription Insider is uniquely focused on the business of subscriptions.

Subscription Insider is uniquely focused on the business of subscriptions.
We deliver the information, training and research that subscription entrepreneurs, executives, and their teams need to support improved decision making, skills, and profitability.

Weekly Subscription News Round-up for Jan. 8

In this week's subscription news headlines, Apple humble-brags about a record-breaking holiday season for the App store. Adele resists the streaming music trend and the Arizona attorney general sues a telemarketer for a subscription scam. We've also got stories featuring Twitter, Dow Jones, the Washington Post, Netflix and Google.

Consumers Enlisted to Help Enforce the California Online Privacy Protection Act (CalOPPA)

The California Online Privacy Protection Act (CalOPPA) applies to any organization that collects personally identifiable information (PII) from California residents. Lisa B. Dubrow, Esq., Subscription Insider Guide to Regulation and Compliance, explains the law, how consumers can now report violations, and what subscription and membership companies need to do to comply.
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Subscription Insider is uniquely focused on the business of subscriptions.

Subscription Insider is uniquely focused on the business of subscriptions.
We deliver the information, training and research that subscription entrepreneurs, executives, and their teams need to support improved decision making, skills, and profitability.

FTC Takes a Bite Out of UrthBox Snacks for Deceptive Business Practices

Last week, the Federal Trade Commission took a bite out of healthy snack box company UrthBox and CEO Behnam Behrouzi, when it settled a complaint with the FTC for deceptive business practices. In the nine-page complaint, the FTC alleges the San Francisco-based company failed to disclose that customers were given incentives in exchange for positive online reviews, and they did not adequately disclose key terms of their free trial auto-renewal program to new customers. UrthBox will pay $100,000 to the FTC to compensate customers deceived by the free trials.

Last Phase of Canadas Anti-Spam Legislation (CASL) Rolls Out July 1

In February 2016, Subscription Insider wrote a best practice report on Canadas Anti-Spam legislation (CASL) designed to protect Canadians from electronic spam and to work toward a safer, more secure online marketplace. The majority of that legislation went into effect on July 1, 2014, section 8 of the CASL Act went into effect on January 15, 2017, and the remaining portion - sections 47 to 51 and 55 of the Act - come into force on July 1, 2017. Learn more about the new regulations at Subscription Insider.
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Subscription Insider is uniquely focused on the business of subscriptions.
We deliver the information, training and research that subscription entrepreneurs, executives, and their teams need to support improved decision making, skills, and profitability.

Five on Friday: Whos Blocking Ads, Royalty-Free Photos and More

Five on Friday this week explores whos blocking ads and how to stop them, finding royalty-free images, thoughts on product development from Scholarly Kitchen and a reminder about our Subscription Accelerator Bootcamp coming up September 29.
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Subscription Insider is uniquely focused on the business of subscriptions.

Subscription Insider is uniquely focused on the business of subscriptions.
We deliver the information, training and research that subscription entrepreneurs, executives, and their teams need to support improved decision making, skills, and profitability.

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