Elevate your subscriber retention with SMS messaging. This on-demand workshop will help you learn the art of utilizing SMS messaging with AI to dramatically grow
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Customer Service
Customer Service can make or break your renewal rate. Customer service, at its core, is ensuring that your subscribers and members are so they will continue doing business with you. Seems simple, right? Yet it’s becoming increasingly complex as the responsibilities of customer service change, the number of customer service channels expand, and customer expectations increase. When you consider that 82% of consumers have stopped doing business with a company because of bad customer service, you begin to understand the scope of the issue. The good news? Customer service still comes down to prompt, honest, empathetic communication with your customers, and even small companies can do it well.
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Coverage of the FTC’s latest hearing on proposed amendments to negative option billing rules, featuring industry pushback and debates over consumer protection and business
Master Negative Option billing with our expert guide. Discover the history, regulations, and FTC updates critical for subscription businesses to ensure compliance.
Dive into “Decoding Cohorts” to learn how to turn you and your subscription business into an analytics powerhouse. Turn your data into actionable insights
Demystify subscription business dunning: from historical origins to cutting-edge strategies. Learn how optimized dunning practices can enhance payment recovery and nurture positive customer relationships
Your customers are increasingly choosing to manage and unsubscribe from their subscriptions “off-platform”. Get insights into this growing trend and learn strategies to manage
Get smart about the crucial topic of failed payment recovery and how you can address it for revenue maximization and growth in 2024.
We explore 20 ways consumers are evading paywalls and offer suggestions to help your recurring business manage the issues involved.
In the fast-evolving subscription industry your competitive edge lies in knowledge, and we’ve curated an extensive collection of insights and data from industry experts,
Learn how to leverage SMS to increase the lifetime value of your subscribers .
Validate your subscription business idea and product: Learn how to refine your offering based on real data and customer feedback.
The US and EU agreed to a new Data Privacy Framework to safely and securely share data across the Atlantic.
Understand where subscription businesses need to look for new types of fraud (and how to manage it!). In this on-demand briefing, leading subscription
How do you keep your business from losing revenue? Learn the often overlooked signals to identify where revenue might be slipping away.
Discover how to effectively utilize trial offers and transform them into loyal subscribers. Learn from our decision-tree to help you decide if you should
The INFORM Consumers Act impacts online marketplaces and third-party sellers with the goal of protecting consumers from fraud and counterfeit merchandise.
Learn from Subscription Insider and leading subscription marketing expert Robert Skrob, on-demand, to understand why increasing subscriber CAC is the key to exponential growth.
In part 3 of this series, we share our final 3 rules for selecting the ideal vendor fory our subscription business.
In part 2, Kathy Greenler Sexton shares her top rules to find the ideal vendor for a subscription business.
Each subscription business has its own technology needs. Use our 15 rules to choose the right tech stack for your company.
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In this weeks edition of Five on Friday, eMarketer shares some surprising facts about how we spend time with media, Media Post reports on
Subscription management and recurring billing platform Chargebee has added email notifications to its offerings for subscription companies. With the new email notifications, companies can
Regulation was a hot topic for subscription companies in 2017, so much so, that these were amongst our most popular articles of the year.
Last week home security and alarm firm ADT Inc. filed for an initial public offering of up to $100 million, reports Bloomberg. Proceeds from
Ready for a fresh start in 2018, Lincoln Motor Co. unveiled plans to launch a month-to-month vehicle subscription in parts of Los Angeles and
Though this is a short work week, that doesn’t mean the subscription news slows down. In this week’s subscription news, The New York Times
In keeping with the theme of Thanksgiving, this weeks Five on Friday is a bit on the meaty side. In this weeks edition, Poynters
Yesterday the Federal Trade Commission announced an agreement by AdoreMe Inc., a New York-based online lingerie retailer, to pay customers more than $1.3 million
In this weeks Five on Friday, Tech.co shares three tips for launching a SaaS business, Media Post’s Oded Napchi says poor ad quality and
Not every niche provider of streaming video on-demand is having the success that WWE Network is. In fact, Lionsgate is bailing on Comic-Con HQ,
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