Robert Skrob, Subscription Insider Guide to Membership Retention and President of Membership Services, asked the heads of several specialized information publishers to talk about their biggest challenges in growing their subscription publishing businesses. You will find some of these challenges to be consistent across the subscription industry as a whole, and you will learn how these leaders are tackling those challenges.
On October 19, 2019 VISA published an updated version of its Product and Service Rules that will impact the acceptance, disclosure and notice obligations of merchants conducting free trial offers and introductory offers that convert to paid programs for both digital and physical goods and services. These changes go into effect on April 18, 2020. Here are the changes recurring merchants. need to understand.
Apple is pushing hard toward subscriptions both in its app store and with its latest cloud and hardware offerings. But the personal computer giant is not blazing a trail with software as a service for consumers: Microsoft and Adobe got there first.
While credit cards are popular, real-time and alternative payments are the wave of the future. Subscription companies that adopt real-time payments will improve revenues, reduce payment churn, and burdensome payment processes.
Convincing people to become a member of your program is one thing. Getting them involved and turning them into a fully engaged member is something quite different. In this article, we will dive into the wonderful world of assimilating your members. How Does It Work? Scott Whitaker, Subscription Insider Guide to Membership Strategy, explains.
Subscription management and recurring billing platform Chargebee has added email notifications to its offerings for subscription companies. With the new email notifications, companies can contact their customers directly about transactions such as reminders about auto-renewing subscriptions, credit card expiration dates, pending refunds, unpaid invoices, completed payments, cancellations, and more. Companies can segment their customer audiences and then personalize branded messages to better engage their subscribers.
Its time to hire your SaaS or subscription-based companys first CFO. Your organization is in a position to warrant a professional executive in this role, and you generally know what youre looking for in a CFO. But, how can you be sure that the CFO youre hiring truly meets your needs? Subscription-based businesses require certain capabilities and expertise around process and structure to function properly. Denice Sakakeeny, our Subscription Insider guide to SaaS finance and operations outline the four key do's and don't of hiring your first CFO.
Databases (and directories) are a special challenge from a subscription standpoint. If you are selling (or considering selling) a subscription to a database or directory, listen and learn from Russell Perkins, noted expert on monetizing data, will outline the top tactics for selling subscription data products.
This has been a whirlwind week for Subscription Insider, as we return from LA after our latest Subscription Payment Bootcamp. It was great to meet some of you! Meanwhile, we were working on todays Five on Friday to give you some great resources for growing your business. In this weeks edition, Shopify shares time management apps to help you better balance your life, Vindicia explains three customer acquisition costs to remember, Hubspot offers tips for setting achievable sales goals, we learn four lessons from Time Inc.s attempt to cut $400 million in costs, and Iterable tells us what to look for when choosing an email service provider.
Subscription businesses: learn about paywall strategies, lessons from Pokmon Go, how to leverage Net Promoter Scores and more in this weeks Five on Friday.