Research shows that 62% of streaming service cancellers cite price as their reason for quitting. In the face of customer cancellations, it is time to look for ways to improve satisfaction and adjust the value equation.
We are less than a week away from the Christmas holiday, and the subscription news keeps coming. In today's edition of Five on Friday, DoNotPay raises $4.6 million in funding and launches a virtual credit card that cancels free subscription trials. Also this week, Coca-Cola launches a beverage subscription to a limited number of subscribers, the FTC considers an injunction against Facebook's app integrations, Apple Arcade adds an annual subscription payment option, and we share customer service stats to help you plan for 2020.
VISA has issued new rules concerning the acceptance, disclosure and notice obligations of merchants conducting free trial offers and introductory or promotional offers that convert to paid programs. Lisa B. Dubrow, Esq. explains these changes that go into effect on April 18, 2020.
Happy Friday the 13th, everyone! We hope you have had a good week. In today's edition of Five on Friday, Parks Associates announces the top 10 U.S. subscription OTT services for 2019, we share ways customer experience impacts retention, magazines are getting more attention via mobile and video, Google's most recent algorithm is causing problems, and a subscription job opportunity from the NBA.
As we head into the holiday season and toward the New Year, subscription companies are making big moves. To prepare for the California Consumer Privacy Act, which will go into effect in January, Google is allowing websites and apps the ability to block personalized ads. Last weekend, Hulu made the most of the holiday shopping season by offering a screaming deal on its streaming video on demand service. Also in the news, Enpass is moving to a subscription model but promises to honor past 'Pro' purchases, streaming music services are on the most wanted list (are you listening, Santa?), and LinkedIn shares top subscription jobs.
Only 1% of start-ups effectively grow into a medium- or large-sized business. If your company is not prepared to scale from start-up to beyond, your business will not achieve its true potential. In this on-demand video, Kathy Greenler Sexton, CEO of Subscription Insider and Raj Sabhlok, President of Zoho discuss key issues, trends and tactics for successfully scaling your subscription business.
TGIF. We've survived this week's impeachment hearings and can now head into the pre-Thanksgiving weekend with Black Friday shopping on our minds. Before you go, check out this week's Five on Friday features. Book by Cadillac car subscription is making a comeback, Meredith expands Coastal Living magazine using a new subscription model, and Patreon creators have been paid $1 billion by more than 4 million patrons. Also this week, Google Stadia suffers through a lackluster launch due to latency problems, and thousands of Disney+ accounts have been hacked and sold online.
On October 19, 2019 VISA published an updated version of its Product and Service Rules that will impact the acceptance, disclosure and notice obligations of merchants conducting free trial offers and introductory offers that convert to paid programs for both digital and physical goods and services. These changes go into effect on April 18, 2020. Here are the changes recurring merchants. need to understand.
In this week's edition of Five on Friday, we review the FTC's new advertising disclosure guidance for online influencers; Ken Doctor announces the 2020 launch of his new venture, Lookout Local; now live, Disney+ shares details about its bundled offer with Hulu and ESPN+; the 'Hunt A Killer" mystery game is raking in $2 million a month in subscription revenue; and NewsGuild-CWA says the Gatehouse-Gannett merger will hurt journalism.
This week was nothing short of amazing, as we wrap up our very first Subscription Show. Thanks to our sponsors, keynotes, speakers, vendors and attendees for making this conference both useful and fun, chock full of great ideas and techniques to grow our subscription businesses. Here's what else is happening in the subscription world: Amazon will earn close to $10B in net digital ad revenue this year, Dropbox is making its file transfer service available to all users, Netflix says it is compatible with certain Roku and Samsung devices, Apple plants seeds for subscription growth, and Hubspot shares social media marketing tips.