Customer Service Best Practices

Customer Service can make or break your renewal rate. One of the advantages of online subscription businesses is that many customer service functions can be automated, but there's still a need for phone and live support in many instances. In this 3-page tip sheet, we help you figure out when to automate customer service efforts (and how) and when you really should have live support. And we give you the skinny on call centers and outsourcing.
Hello! If you are a paying Subscription Insider Member, please log in below to continue reading. Otherwise, click subscribe below to enjoy access to all of our premium content.

Subscription Insider is uniquely focused on the business of subscriptions.

Subscription Insider is uniquely focused on the business of subscriptions.
We deliver the information, training and research that subscription entrepreneurs, executives, and their teams need to support improved decision making, skills, and profitability.
You May Be Interested In:
Customer Retention 2020:
5 Trends That Will Change Your Subscription Business

Change is coming for the subscription industry. Customer retention is a top priority while competition grows and customer expectations shift. Register now to understand the trends and discuss what companies should do to ensure success in 2020. This free webinar is April 2nd at 1 PM Eastern.
REGISTER NOW