Research shows that 62% of streaming service cancellers cite price as their reason for quitting. In the face of customer cancellations, it is time to look for ways to improve satisfaction and adjust the value equation.
VISA has issued new rules concerning the acceptance, disclosure and notice obligations of merchants conducting free trial offers and introductory or promotional offers that convert to paid programs. Lisa B. Dubrow, Esq. explains these changes that go into effect on April 18, 2020.
On October 19, 2019 VISA published an updated version of its Product and Service Rules that will impact the acceptance, disclosure and notice obligations of merchants conducting free trial offers and introductory offers that convert to paid programs for both digital and physical goods and services. These changes go into effect on April 18, 2020. Here are the changes recurring merchants. need to understand.
The FTC is seeking consumer input on subscription and recurring free-trial offers requiring credit cards that automatically get charged at the end of the trial. Lisa B. Dubrow, Esq. explains.
In a cautionary lesson for subscription businesses leveraging influencers, an advertising campaign on Instagram came to the attention of the Better Business Bureau (BBB) who found that Alo Yoga failed to disclose the material connection between the company and its influencers in violation of the FTC Guides Concerning the Use of Endorsements and Testimonials in Advertising (FTC Guides).
Regulation of automatically renewing contracts is continuing at the state level with Washington DC. The law which originally passed in March of 2019 has now been funded and will take effect in October 2020. The Automatic Renewal Protections Act of 2019 now stipulates new requirements, including a second opt-in for contracts that include a free trial before charging the consumer for the automatically renewing paid term. Lisa B. Dubrow, Esq explains.
Just as businesses are grabbling with the requirements of California’s new privacy law (CCPA), now Nevada has amended its own privacy law also granting consumers the right to opt out the sale of their personal information. The new law goes into effect on October 1, 2019 – 3 months before CCPA.
The new VT law which had a pending amendment that would have deleted the requirement to affirmatively opt-in to the automatic renewal of a contract did not get through the Senate in this last session. Since the legislature is now out of session the new law stands as is and goes into effect on July 1, 2019. This law applies to both individuals (B2C) and businesses (B2B) where the initial term is one year or more that automatically renews for subsequent terms that are longer than one month.
The FTC has acknowledged that food delivery services can be a convenience for people with busy lives and that a free trial offer can help people decide which service they want to use. But subscription service providers also need to comply with ROSCA and other state and federal laws.
For the purposes of data mapping, and the requisite notice that will be required in privacy policies, you will need to know the business or commercial purpose for which any personal information is collected and shared so your data mapping should take this into consideration. Our data mapping primer.
The laws pertaining to contracts that include automatic renewal are still unclear in Vermont and the District of Columbia. Lisa B. Dubrow, Esq. outlines what you need to understand and do now and prepare for them now.
While the new CA privacy law, California Consumer Privacy Act (CCPA) is still being amended with AG regulations yet to come, here are some highlights to take into consideration now which are likely to remain as is. Subscription Insider reviews how to assess and understand CCPA impact on your business and outlines six steps to prepare your business now to get ready for this new privacy regulation.
Recently signed into law, the Foundations for Evidence-Based Policymaking Act is going to have a big impact on the data business. It contains within it provisions to open up all non-sensitive databases, and make them easily available in machine-readable, non-proprietary formats. Russell Perkins explains.
There is a new law enacted in Washington D.C. which will place new restrictions on businesses that sell goods or services to consumers pursuant to a contract that automatically renews. The proposed law is called the Structured Settlements and Automatic Renewal Protections Act of 2018. Lisa B. Dubrow, Esq. explains.
Last week Lisa B. Dubrow, Esq. reported on anticipated new rules to be issued by Mastercard based on an announcement Mastercard made on January 16th, modified on the following day. There were still outstanding questions. Today's update further clarifies the Mastercard announcement including what types of companies these rules impact and when they go into effect.