Customer Service Best Practices
April 2, 2013
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Customer Service can make or break your renewal rate. One of the advantages of online subscription businesses is that many customer service functions can be automated, but there's still a need for phone and live support in many instances. In this 3-page tip sheet, we help you figure out when to automate customer service efforts (and how) and when you really should have live support. And we give you the skinny on call centers and outsourcing.
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