• Latest News:
    • Amazon Blames Delivery Delays on High Demand and...
    • Gannett Announces First Round of Layoffs Just Weeks...
    • Weekly Subscription News: Pricing, Peacock and Peloton
    • The Information Launches a New Top 10 Tech News App...
  • Login
    • Forgot your password?
  • Home
  • Categories
    • Industry News
    • Features
    • Case Studies
    • How-to Articles
    • Best Practice Guides
    • Reports & Research
    • Tools, Check Lists & Calculators
    • Sample Library
    • On-Demand Webinars
  • Topics
    • Audience & Demand Generation
    • Conversion Marketing
    • Regulation & Compliance
    • Renewals & Payment Processing
    • Building Subscription Products
    • Business Operations & IT
    • Subscription Sales
    • More Topics
  • Events
  • Training
  • Go Premium
Best Practice

Customer Service Best Practices

Minal Bopaiah, Subscription Insider April 2, 2013
0 comments
0

Tags: Customer Service Business Operations & IT

img

Customer Service can make or break your renewal rate. One of the advantages of online subscription businesses is that many customer service functions can be automated, but there's still a need for phone and live support in many instances. In this 3-page tip sheet, we help you figure out when to automate customer service efforts (and how) and when you really should have live support. And we give you the skinny on call centers and outsourcing.

Hello! If you are a paying Subscription Insider Member, please log in below to continue reading.
Otherwise, click subscribe below to enjoy access to all of our premium content.

Subscription Insider has upgraded to a new technology platform and our login process has changed:

FOR FULL ACCESS TO PREMIUM CONTENT

  • Members (Paid): Please use the EMAIL address you have on file as part of your membership (vs. your user name) and use your existing PASSWORD. In some cases, you will need to reset your password (this is for security reasons.)

Subscription Insider Member Log In

Forgot your password?
Learn About Subscription Insider
Memberships Here

WANT IN?

Full access to premium content and archives.

Become a Subscription INSIDER Member Today!

Subscribe Now
Search This Site
Related Articles
  • Essentials For Scaling Your Subscription Business: Preparing Your Operations For Financial Growth
    Business Models
  • Disney Blames Technical Difficulties on Consumer Demand for Disney Plus
    OTT (Video Streaming)
  • Dell Launches Consumption-Based Subscriptions for Business Clients
    SaaS (Software)
Stay in the know. Get the Weekly Subscription News Round-up! Free Newsletter
Underwriters
LEARN MORE
Upcoming
GET ON THE LIST FOR 2020!
Get 2020 AnnouncementsOctober 5, 2020
REGISTER NOW

Convert. Retain. Grow.

Follow us
Company Links
  • About Us
  • Our Team
  • Our Partners
  • Insider Guides
  • Press
  • Mastermind Program
Contact
1-800-764-9133 Email Customer Service Request New Password
Subscribe to our weekly, Subscription News Round-up. Its Free!
© 2009-2019 Authority Media Network, LLC. All rights reserved. Reproduction without permission prohibited.
Privacy Policy|Terms of Use|Earnings Disclaimer
Subscription Insider Logo
Get Subscription News
and Information
FREE!